Refund policy
This Return Policy outlines the guidelines and procedures for returning products purchased from our website. By making a purchase, you agree to abide by the terms and conditions stated below.
1. Eligibility for Returns
To be eligible for a return:
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The product must be unused
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It must be in the same condition as received
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It must be in its original packaging
2. Initiating a Return
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You must notify us within 3 days from the date of delivery
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To initiate a return, contact our customer support team at info@nutree.co.in
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Please provide:
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Your order number
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Description of the item
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Reason for the return
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3. Return Process
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After receiving your request, our team will provide return instructions and the return address
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Ensure the product is securely packaged to avoid damage during transit
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Return shipping costs will be borne by you, unless:
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The product is defective
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There was an error from our side
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4. Inspection and Refund
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Once we receive the product, it will be inspected for eligibility
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If approved, the refund will be processed to the original payment method
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Refunds may take [number of days] days to reflect in your account, depending on your payment provider
5. Exchanges
We do not offer direct exchanges. If you wish to replace a product:
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Return the original item
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Place a new order separately
6. Non-Returnable Items
Certain items are non-returnable, including:
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Perishable goods
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Custom-made products
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Gift cards
7. Damaged or Defective Products
If you receive a damaged or defective product:
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Contact us within [number of days] days of delivery
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We will arrange a replacement or refund based on your preference
8. Changes to This Policy
We reserve the right to update or modify this Return Policy at any time. Changes will be effective upon posting on our website.
9. Contact Us
If you have any questions or concerns regarding this Return Policy, please contact us:
📞 +91 6397293848
📧 info@nutree.co.in
